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Address:
19-21 North End Road
West Kensington
London
W14 8ST

Tel: 020 7603 7245
Fax: 020 7603 3302

Kensington High Street DX47208

e-mail: paulgardiner@gardinerssolicitors.co.uk

Opening hours 9.30 - 17.30

Gardiners is situated at the Olympia end of North End Road, within 10 minutes' walk of Hammersmith, Barons Court and West Kensington tube stations.

All work is conducted by fully qualified solicitors, Paul Gardiner who qualified in June 1983 and Saneh Arora who qualified as a solicitor in February 1990.


Complaints

We aim to provide a good service to all our clients. Please tell me immediately if you have concerns about how your matters are being dealt with or the costs involved and I will try and resolve them. If you remain dissatisfied you may complain formally by writing to or telephoning one of the partners who will explain how the complaint process works and arrange an investigating of your complaint. You must make your complaint within a year of the act or omission you are complaining about or within a year of realising you have cause to complain.

If we have not responded to your satisfaction within eight weeks of the date of your complaint you may approach the Legal Ombudsman for England and Wales - PO Box 6806, Wolverhampton WV1 9WJ. Tel: 0300 555 0333

website: www.legalombudsman.org.uk

e-mail: enquiries@legalombudsmen.org.uk

If your complaint is about a bill you may also have a right to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of our bill remains unpaid we may be entitled to charge you interest on the amount unpaid.

A full copy of our complaints procedure is available on request.